Returns and Exchanges

Return authorization is required from Proline Golf for any returned merchandise. Please email or call prior to returning any merchandise. (1-847-640-1770)

To send back new equipment, make a copy of your original invoice and include a note with any pertinent information we need to know; i.e., exchange for different type of club, different flex, or different model. If you cannot locate your original invoice, then please just make a note. If you're shipping to a
different address than what we originally shipped to, please include it in your note. Also, include your daytime telephone number and your evening number in case we have any problems with availability, so we will be able to contact you.
 

Please send the merchandise back to the following address:

PROLINE GOLF

268 E. GOLF ROAD

ARLINGTON HEIGHTS, IL 60005

We cannot accept returns on used clubs or special order merchandise. Unused items can be returned for exchange or refund within 14 days of purchase.

In order to return golf equipment for exchange or refund, the equipment must be in new and unused condition. If you have hit the clubs at the range, the course, backyard, etc. it is no longer new and is non-returnable.
 
Returns and exchanges are accepted only for items purchased from Proline Golf.
Refunds will be applied based on the original method of payment.

The following products may NOT be returned:
1.Used merchandise.
2.Special orders.
3.Custom golf clubs.
4.Personalized items.

 Defective Products:
Any defective product may be returned within 30 days for a replacement or refund.

 Warranty Claims:
Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers? products, or may be found on their respective web sites. Please contact Proline Golf prior to returning any merchandise for warranty consideration.

 Damaged Goods:
If an item reaches you in damaged condition, save the shipping carton and notify Proline Golf at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.